Jeff Banks Australia strive to ensure our customers receive an exceptional online customer service experience.
If you would like any assistance with your return, our Customer Service team are always more than happy to help
with any questions you may have.
ONLINE RETURN, REFUNDS & EXCHANGES
If you would like to return your purchases to us, we would be more than happy to offer you an exchange, refund or store credit. However, we do require all returns must comply with the below as we reserve the right to refuse returns.
- Items must be returned/received back to us within 30 days of arrival for a refund.
- Any product purchased at a discounted price will be offered an exchange or store credit for change of mind.
- All returns must be in their original condition and with labels/tickets and packaging attached.
SALE ITEMS AND MULTI-BUY OFFERS
All discounted product including items bought with promotion codes online, sale items and multi-buy offers are non-refundable for change of mind, unless received damaged, faulty or sent incorrectly. We are pleased to offer exchanges or a store credit for all items on promotion, sale or purchased as a multi-buy offer.
Simply follow the instructions below to return your goods.
- Fill in our online Return Form and return your satchel/box to us.
- Please ensure all returns are sent via registered post and keep a copy of your tracking number, as we cannot be held liable for return parcels that do not arrive.
- Return postage will need to be covered by the customer unless the item is faulty or the incorrect item has been sent.
If this is the case please contact us prior to returning goods.
Jeff Banks Online
Carlton, VIC 3053
Drop the parcel at your nearest post office, please take into consideration postal service estimated delivery time when posting your return.
Once we have received your return parcel and online form we will be in touch with an update on the return process.
FREE EXCHANGES FOR SUIT PURCHASES*
We want to ensure that your suit is the perfect fit for you, so Jeff Banks Australia is pleased to offer our customers Free Exchanges on size or style on any full suit purchase from our website. If you for any reason are unhappy when your suit arrives, please fill in our online Returns Form with your details and reason for your exchange and we will provide you with a prepaid label. All you have to do is pack the suit back up in the box it arrived in, secure the label on top and drop the box off at your nearest post office.
Please keep a copy of your label as this will also be the tracking number for your item.
Once it arrives back to us, we will follow our usual process.
*Order must be for a Jacket and Trouser suit set and may include additional items, ie: if suit was purchased as part of a bundle deal including shirt and shoes.
Customer must make contact with Jeff Banks Australia prior to sending their item back to receive a prepaid label.