ONLINE RETURNS POLICY
Jeff Banks Australia strives to ensure our customers receive an exceptional online customer service experience.
If you would like any assistance with your return, our Customer Service team are always more than happy to help
with any questions you may have.
If for any reason you are not satisfied with your Jeff Banks purchase, we are happy to provide refund or exchange (for size), subject to the conditions outlined below. For further assistance please contact firstname.lastname@example.org
We will happily provide a refund if:
• The goods are returned within 30 days
• The goods are returned unworn in a clean, saleable condition, in original packaging with original tags attached
• An online return submission is completed on our website for the product being returned
Unfortunately, we cannot provide a refund under the law if the items are damaged, have been worn, or are not faulty.
We do not credit original shipping fees for a change of mind return. Our change of mind returns policy is an addition to any rights you may have under consumer laws.
Refunds will be processed using the original payment method once we have received the return. Please refer to “How to Return/Exchange Your Order Online” for instructions.
We offer free 30 day exchange of products for Size Only online. Please refer to “How to Return/Exchange Your Order Online” for instructions.
If you wish to exchange a product for a different item (colour or style), please contact us at email@example.com
HOW TO RETURN/EXCHANGE YOUR ORDER ONLINE
If you wish to return or exchange your order with us, please fill out our Online Returns Form
Upon completing the form, a return request will be emailed to you within 24 hours. You will also receive an email containing an Australia Post link to download a pre-paid shipping label. If you have requested a refund, an AUD $7.95 shipping fee will be deducted from your refund. No shipping fee will be charged for exchange requests. We request where possible that you re-use the satchel your item arrives in by carefully cutting it open upon receipt.
Exchanges/Refunds will be processed by our Team within 5 business days of your return being received by us. Ensure your return is sent as soon as practicable as we cannot guarantee selected exchanges will remain in stock.
We are committed to honouring your rights under consumer laws. If your product is faulty or is different to the product you ordered, we will assist you to fix the problem. This may include a refund or replacement depending on the nature of the problem. If you believe you have received a faulty item, please email an image of the fault to firstname.lastname@example.org