Shipping, Gifting & Returns
Here’s all the important shipping information you need to know.
Before you confirm your order, please double check the shipping details as we are unable to make changes once your order has been processed online.
- Dispatch refers to when your purchases leave our Distribution Centre.
- Orders can take between 1 - 3 business days to be dispatched.
- Orders are not dispatched over the weekend or Victorian public holidays
- You will receive an email on the day your order has been dispatched.
- All orders are dispatched from our Distribution Centre in Carlton, Victoria
- Please note that we are currently unable to deliver to PO boxes.
STANDARD SHIPPING – FREE STANDARD SHIPPING
Once your order is dispatched, we hand your standard parcel over to STARTRACK for delivery. These are their estimated delivery timeframes:
- All capital cities (excluding Perth and Darwin) – delivery is between 1 - 3 business days from dispatch.
- Regional Australia, Northern Territory and Western Australia – allow a little longer, 5-7 business days from dispatch.
All orders with Standard shipping are sent via STARTRACK
STARTRACK will require a signature on delivery and will not leave parcels at unattended premises. If there is no one available to sign for the parcel, a slip will be left at the address and you will be advised how you can organise collection of your parcel.
Registered Customers will receive a STARTRACK tracking number with their dispatch email. This allows you to follow your parcel all the way to your doorstep!
EXPRESS SHIPPING - $14.95*
We are pleased to offer our customers Express Shipping. Orders placed before 10am AEST on a business day, will be despatched same day. Delivery times indicated below:
- All capital cities (excluding Perth and Darwin) – Order before 10am AEST for next business day delivery.
- Regional Australia, Northern Territory and Western Australia – allow a little longer, 2-3 business days from dispatch.
Simply select the Express Shipping option at checkout.
You can track your order via the Startrack website (www.startrack.com.au). As a registered customer you will receive a tracking number in your dispatch confirmation email.
If your parcel hasn't arrived in the estimate time period, we recommend checking the Startrack website to see if delivery of your parcel has been attempted. Remember, all parcels will require a signature for delivery and your purchases may be awaiting collection at your local depot or post office.
We will help to locate your parcel if you have no luck yourself – please contact our Customer Service team via our Contact Us page.
Our stock levels change frequently and there may be some styles only available online for a limited time. If the size you are after is not available online, simply contact our Customer Service team via our Contact Us page and they will do their best to track the right size down for you.
Buying a gift for a special man in your life? Let us wrap it for you! Our team will add that extra special touch with the signature Jeff Banks shirt box or Jeff Banks accessories box. Simply select the gift box option when choosing the shipping method during checkout.
- The Jeff Banks Shirt Box is suitable for purchases of Shirts and Polo Shirts.
- The Jeff Banks Accessories Boxes are suitable for purchases of Cufflinks, Tie Bars, Ties, Label Flowers and Pocket Squares.
Jeff Banks Australia strive to ensure our customers receive an exceptional online customer service experience.
If you would like any assistance with your return, our Customer Service team are always more than happy to help
with any questions you may have.
ONLINE RETURN, REFUNDS & EXCHANGES
If you would like to return your purchases to us, we would be more than happy to offer you an exchange, refund or store credit. However, we do require all returns must comply with the below as we reserve the right to refuse returns.
- Items must be returned/received back to us within 30 days of arrival for a refund.
- Any product purchased at a discounted price will be offered an exchange or store credit for change of mind.
- All returns must be in their original condition and with labels/tickets and packaging attached.
SALE ITEMS AND MULTI-BUY OFFERS
All discounted product including items bought with promotion codes online, sale items and multi-buy offers are non-refundable for change of mind, unless received damaged, faulty or sent incorrectly. We are pleased to offer exchanges or a store credit for all items on promotion, sale or purchased as a multi-buy offer.
Simply follow the instructions below to return your goods.
- Fill in the Thankyou/Return Form provided with your order and include it in your return parcel/satchel.
- Please ensure all returns are sent via registered post and keep a copy of your tracking number, as we cannot be held liable for return parcels that do not arrive.
- Return postage will need to be covered by the customer unless the item is faulty or the incorrect item has been sent.*
If this is the case please contact us prior to returning goods.
Jeff Banks Online
68-76 Elgin St
Carlton, VIC 3053
*Unless you have purchased a full suit. Refer below Free Returns for suit purchases.
Drop the parcel at your nearest post office, please take into consideration postal service estimated delivery time when posting your return.
Once we have received your return parcel we will be in touch with an update on the return process.
FREE RETURNS FOR SUIT PURCHASES*
We want to ensure that your suit is the perfect fit for you, so Jeff Banks Australia is proud to offer our customers Free Returns on any suit purchase from our website. If you for any reason are unhappy when your suit arrives, please contact us with your details and reason for your return and we will provide you with a prepaid label. All you have to do is pack the suit back up in the box it arrived in, secure the label on top and drop the box off at your nearest post office.
Please keep a copy of your label as this will also be the tracking number for your item.
Once it arrives back to us, we will follow our usual process of providing a refund, store credit or exchange.
Order must be for a Jacket and Trouser suit set and may include additional items, ie: if suit was purchased as part of a bundle deal including shirt and shoes.
Customer must make contact with Jeff Banks Australia prior to sending their item back to receive a prepaid label.
HOW CAN I TRACK MY ORDER?
Tracking your order couldn't be easier! All you need to do is sign in to your Online Account or visit the Startrack website (www.startrack.com.au) and you'll be able to see the status of your order there.
Once your parcel leaves our warehouse, you will be sent a dispatch confirmation email which will include an Startrack tracking number.
MY ORDER HASN'T ARRIVED YET.
If your parcel hasn't arrived in the estimate time period, we recommend firstly checking the status of your order through Startrack website (www.startrack.com.au) to see if delivery of your parcel has been attempted. As all orders require a signature upon delivery, it may be that your parcel is awaiting collection or an alternative delivery time when someone is present to sign for the goods.
If your parcel is not at your local post office and you are still yet to receive it in the estimated time period, please contact our Customer Service team.
Jeffbanks.com.au uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. All pages within our website that contain sensitive information are secured with SSL technology, so your personal information stays safe and out of malicious hands.
VeriSign, Inc. is a technology company that specialises in data encryption and eCommerce. It is one of the most recognised companies for certifying that a website is secure and encrypted. If you see this sign on our website, you can feel confident that shopping with us is safe and secure.
CAN MY BROWSER TELL ME IF YOUR WEBSITE IS SECURE?
Yes! When a web browser enters a location that protects sensitive information, the URL will change from "http://" to "https://" and a small padlock will appear in either the address bar at the top, or the status bar located at the bottom of the browser. Here are a number of examples of what a browser should show when entering a secure location.
SHOULDN'T THE ADDRESS BAR SHOW "HTTPS://" AT ALL TIMES?
We use https:// only for our secure pages, i.e. those pages that transfer confidential information such as the Login, My Account, and Checkout pages. Pages that are only used for products will still use the regular http:// since no sensitive information is being passed through them.